I could not let another moment pass without expressing my thoughts about Mom’s caseworkers/caregivers (hopefully that is the correct title). This week has especially shown me how exceptional are Cindy and Pam in their professionalism, tenacity, concern and caring for those who depend on them. A litany of superlatives could be made here for their effort expended that, in my opinion, may have actually saved my mother.
Mom’s tenuous condition over the last four months has been the foremost concern for Carmen, Craig, and me. Her vacillating physical and mental state, results of visits with two doctors (Whitten and Hurley), ensuing discussions about her future prospects, angst and inquiry about suitable environment and care levels have been of daunting concern for us. In addition to conversations with Carmen, Cindy’s additional advisory calls to me about the changes in Mom are greatly appreciated, considering my being out of the area.
But we have Cindy and Pam in Mom’s corner…
Cindy, through her own research and due diligence on Mom’s behalf, found what appears to have been part of the root of Mom’s worrisome and, now known to have been dangerous, situation of drug interaction. Dr. Hurley’s response of praise to Cindy’s discovery is so well deserved. Because of her concern and attention to detail, Mom’s condition has significantly turned in just two days. Cindy has set the standard to be emulated.
The Inn on Westport is accountable for the care and welfare of its residents and earning the trust of the residents’ families. From all that I have seen and been made aware of over Mom’s years with you – and especially now, with this latest event – the high marks that I give the place that Mom calls home and my confidence for her well-being are appropriate and well placed.
While it is out of my realm of influence, I do hope you might consider sharing this note of commendation with your staff and H.R., for Cindy and Pam deserve lauds!
Thank you, too, Nita for your informative emails, which are most helpful.